About us: Our values were developed by our staff, patients and community. They guide our work and actions every day. Our staff are part of the community we serve. We believe that we can improve health outcomes by involving our community in the planning and evaluation of their local health services. About your role: * Manage workload appropriately; prioritising tasks, ensuring work is completed within designated timeframes. * Demonstrate high work ethics, the ability to work autonomously and a high level of pride in their work. * Build relationships with customers, using strong communication and negotiation skills to understand customers' needs and to deliver a service that meets their needs and the policy guidelines. * Respond to inquiries from internal and external clients, researching systems capabilities and determining if customers' requests can be met as well as ensuring confidentiality is maintained as per the Code of Conduct. * Operate at a high level of autonomy whilst providing transcripts of medical dictations in a timely, accurate, efficient and confidential manner in preparation for doctor's signature. This includes preparing letters for either scanning into the patient record or mail delivery to referring clinicians. As a Cairns and Hinterland Hospital and Health Service employee, not only will you receive competitive remuneration, you will also have access to: * Generous superannuation * Salary packaging * Annual incremental increases * Career training and development * Flexible work arrangements * Wellness programs Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives. For more information about this role, please refer to the attached Role Description. Why choose Cairns? Choose Cairns for your next career move - YouTube You can find out more about why it's so great to work at Cairns and Hinterland here: https://www.health.qld.gov.au/cairns_hinterland