About the Role
We are seeking a Product Support Specialist to assist in customer project and reliability solutions for hydraulic rock drill and related products. The aim is to drive service success that improves customer satisfaction and maximizes customer retention.
Key Responsibilities
* Operate and manage on-site installations, commissioning, repair, maintenance, and test activities.
* Troubleshoot and resolve issues.
* Complete drill rig and lubrication audits and reports.
* Project execution and data recording.
* Provide detailed reports from site visits.
* Document processes for procedural development.
Requirements
* Adaptability, ability to work independently and within a team, show initiative and take on various tasks.
* Reliability, high organization skills, ability to meet deadlines and perform under pressure.
* Experience with RDSA or OEM products highly regarded.
* Positive, friendly, and helpful attitude with high customer focus.
* Underground mining industry knowledge, specifically with hydraulic rock drilling processes desirable.
* Relevant trade qualifications – Diesel Fitter equivalent.
About Us
Epiroc is a leading productivity partner for the mining, infrastructure, and natural resources industries. We are part of the Parts & Services division and value diversity, sustainability, and employee development.