Customer Service Representative
The role of the customer service representative plays a vital part in the smooth operation of our hotel.
Key responsibilities include expediting all calls to relevant areas, operating the switchboard and transferring incoming calls correctly, updating information related to daily operations and ensuring timely action on guest and staff requests.
* Effective communication and interpersonal skills are essential for this position, as you will be the primary point of contact for guests and colleagues alike.
* A high level of organisation and multi-skilling experience are required to ensure day-to-day operations run smoothly.
Requirements
For success in this role, you will require:
* Proven experience in a customer-facing environment
* Strong communication and problem-solving skills
* Ability to work effectively in a fast-paced environment
* Experience using property management systems (PMS) such as Opera and HotSOS
Benefits
This is an exciting opportunity to join our team and contribute to the ongoing success of our hotel. As a valued member of our team, you can expect:
* Work with industry professionals in a vibrant luxury environment
* Located in the heart of central Sydney's business and shopping districts
* Access to industry benefits worldwide on accommodation, dining and lifestyle services
* Rotating roster options