About the role
Laing O'Rourke is recruiting for an experienced Service Desk Analyst to join our Corporate Information Technology team responsible for providing support nationally. This is a permanent full-time opportunity based in our Brisbane head office.
The salary for this role will be offered within the range of $78,000–$85,000 plus superannuation, commensurate with skills, experience, and suitability for the role.
Key responsibilities
Working with our Service Desk software, you will be providing quality customer service and troubleshooting IT assets such as mobile phones, computers and tablets via email, telephone and face to face.
About you
You hold a relevant Information Technology qualification and bring a minimum of five years' related experience. You are also capable of working independently and have demonstrated experience in the following areas:
* Microsoft Active Directory
* Microsoft Exchange
* Cisco Call Manage UCM
* ServiceNow
* Microsoft Intune
* Excellent communication skills over the phone
* Confident, articulate, and professional speaking abilities (and experience)
Benefits
We work hard to create an environment that brings out the best in our people. We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development. We offer industry-leading benefits such as specialised learning and development programs, a mental health and wellbeing program, industry leading paid parental leave policy, an additional purchased leave option and coaching programmes for staff on parental leave.
Diversity & Inclusion
We are committed to building a workforce that reflects the diverse society in which we live and work. Laing O'Rourke is recognised as a WGEA Employer of Choice for Gender Equality in 2020, 2022, and 2024. We know that the right culture and purposeful innovation are key to delivering impact.
Laing O'Rourke actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds. Download our Stretch Reconciliation Action Plan at https://www.laingorourke.com/company/diversity-and-inclusion.
Applications from recruitment agencies will not be considered.
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