Job Description We are seeking a reliable and energetic porter (x2, Part-time and Full-time) to join our front office team. As a porter, you will be responsible for a variety of tasks to ensure the guest journey is smooth and clients receive excellent service. You will be responsible for greeting guests upon arrival and assist with luggage and other needs. Assist guests with their departure, including handling and transporting luggage to and from their vehicles. You will understand the hotel facilities and their locations as well as understanding Sydney and the locations to visit when a guest inquires. Your responsibilities will include: Be present at the desk or in the lobby to be ready to assist guests, colleagues and visitors when requested Provide passionate, knowledgeable and friendly service to external and internal guests at all times Ensure collection and delivery of guest luggage in an efficient and timely manner Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and nearby attractions Communicate with other departments to ensure relevant information is communicated between departments Assist in maintaining a safe and secure environment for guests