Customer Service Officer Job Summary
This role is pivotal in delivering exceptional customer experiences across various touchpoints.
Key Responsibilities:
* Greet customers and manage their queries at reception.
* Effectively handle phone and email inquiries, providing timely responses to customer needs.
* Prepare refreshments for customers and visitors, demonstrating our commitment to hospitality.
* Offer professional updates and follow-ups, ensuring seamless communication.
* Collaborate with the site manager to optimize day-to-day operations, driving efficiency and productivity.
Requirements:
* Previous experience in customer service and reception roles.
* A strong background in administration and accounts management.
* Experience in the automotive repair industry is advantageous but not essential.
We are seeking a skilled and dedicated individual who can make a meaningful contribution to our team.
The ideal candidate will possess excellent communication skills, a proactive approach, and a passion for delivering outstanding customer service.