Overview
We are seeking a Customer Experience (CX) Researcher to build a deep understanding of current and future student and staff experiences and translate insight into actionable experience and UX requirements. Working within cross-functional digital delivery squads, this role ensures products and services are grounded in validated user needs and aligned to strategic business objectives.
Main Responsibilities
* Lead discovery to understand end-to-end user experiences
* Plan and conduct qualitative and quantitative customer research activities
* Develop journey maps, insight artefacts, and experience frameworks
* Present clear, evidence-based insights to delivery teams and senior stakeholders
* Translate research into experience principles and UX design inputs
* Collaborate with designers, developers, analysts, and SMEs within squads
* Support iterative testing and validation of concepts and delivered solutions
Technical Requirements
* 2–3 years' experience in qualitative and quantitative research roles
* Strong skills in interviews, workshops, journey mapping, and concept testing
* Practical UX research experience including usability testing and validation
* Ability to lead end-to-end research from planning through to insight delivery
* Survey design and quantitative data interpretation capability
* Experience with tools such as Qualtrics, Figma/FigmaJam, Miro or Mural
* Strong analytical, communication, and stakeholder engagement skills
If this sounds like the right opportunity for you, APPLY NOW.