Test Management Opportunity
We are seeking an experienced Test Manager to lead our testing strategy, drive high-quality delivery, and support the successful implementation of customer service technologies.
* A proven track record as a Test Manager, ideally within contact centre or customer service technology environments.
* Strong understanding of contact centre operations, call flows, IVR, routing strategies, CRM integrations, and workforce systems.
* Experience working with leading contact centre platforms such as Genesys, NICE CXone, Amazon Connect or equivalent.