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Join to apply for the Engineering Manager -CRM Enablement role at Woolworths Group
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We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Welcome to WDigital
Part of the Group Technology team within Australia's largest retailers, WDigital aims to bring the best of Woolworths Group to our customers.
We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.
The Opportunity
We're looking for an experienced Engineering Manager to lead our CRM Enablement engineering team within GroupIT. This team partners closely with our business stakeholders to design, deliver and operate our customer CRM platform (Salesforce) – enabling hundreds of Woolworths Group agents to provide exceptional service to our customers.
As Engineering Manager, you will balance people leadership with technical design – growing the capability of our engineers while ensuring we deliver secure, scalable, and innovative CRM solutions. You'll lead a high-performing team of developers/engineers, building tools and workflows that increase agent productivity and customer satisfaction.
Key Deliverables
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* Lead, coach and inspire a team of ~10 engineers across Salesforce development, automation, and integration.
* Partner with business stakeholders to understand needs, prioritise features, and deliver value
* Build a culture of collaboration, innovation, and continuous improvement
* Deliver resilient, secure, and scalable CRM solutions using Salesforce and related technologies.
* Ensure Design and development to industry best practise standards.
* Drive automation and integration initiatives to enhance agent productivity.
* Oversee the end-to-end lifecycle of CRM features – from design and build, through testing, deployment, and ongoing support.
* Partner with architecture teams to align delivery to target state platforms and roadmaps.
What You'll Bring
* Proven leadership of medium-to-large engineering teams, preferably in CRM or enterprise platform environments.
* Strong Salesforce development and integration experience (Service Cloud, Experience Cloud, APIs, automation).
* Solid grasp of engineering and architectural patterns (Microservices, API-first, Node, React, etc.).
* Proficient in Agile delivery methods and DevOps practices.
* Excellent communication skills with the ability to influence and inspire.
What You'll Experience
* A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.
* High-impact role supporting our teams who enrich our communities.
* A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
* A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
* A progressive and competitive leave policy that gives you more space for what matters to you.
* Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Retail
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