Market Operations Manager (Indirect Sourcing & restaurant operations)
tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas. We are a place where you can achieve great things and be recognized as the best.
To learn more about who we are and what we work on, check out:
- How we harness the Power of And:
- Our latest and greatest work:
- What makes our people and culture unique:
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
WHY WE THINK YOU WILL LOVE THIS ROLE
In this role you will have the opportunity to work collaboratively with different tms teams to help create and implement category solutions that deliver value to our client across Australia and New Zealand.
WHAT YOU WILL BRING TO THE ORGANIZATION
- Lead the implementation of saving initiatives for Australia and New Zealand markets.
- Support Global CM team to finalize category initiatives for local proposals.
- Coordinate the communication with suppliers (local/regional/global), HFM and MB DC along the process, including markets practice/requirements sharing, process training and transition planning.
- Support Global CM team to review, align and complete compliance documents required by legal team.
- Identify non-compliance issues, report it to relevant CM and monitor corrective actions through resolution.
- Support CMs on quality and sustainability matters.
- Provide regular updates to the Category Manager and flag any critical delays or risks.
- Provide insights on markets’ Ops core category improvement opportunities in spec, process and total cost efficiency.
- Maintain oversight of pending approvals and escalate bottlenecks as necessary.
- Serve as the primary contact for administrative queries from suppliers during onboarding and contracting.
- Ensure all local suppliers have proper compliance documents in place.
- Conduct regular meetings with key suppliers on projects, market initiatives and supply review.
System maintenance and tracking
- Lead local system setup and maintenance – ARCHI, Monday.com and MB DC part, including pricing and meeting customer monthly pricing schedule.
- Support global system setup and maintenance – SIM.
- Lead local suppliers’ compliance documentation completion in iValua.
- Support global CM on global suppliers’ documentation completion in iValua.
- Track all workflows to ensure timely processing and completion.
- Prepare clear status reports, checklists, and timelines to ensure transparency and alignment.
- Coordinate with cross-functional teams, including internal tms teams of AU/NZ, global CM, legal, finance, HFM, and others.
- Regular meetings with MB on initiatives, products supply, planning and logistics operations.
- Lead supplier community relationship development and performance as the primary contact for suppliers supporting initiatives for McD AU/NZ.
- Monitor regulatory changes and trends in the markets (in cooperation with other functions if needed).
- Summarize key insights and potential impact on the category.
- Lead non-S2C category investigations for business opportunities.
- Conduct regular market benchmarks for non-core and low-spend items; initiate tactical actions when needed, unless planned and performed by relevant CM.
Skills and experience we would like you to have
- Excellent communication skills
- Ability to work independently and as a team member
- Analytical & solution-oriented skills
- Flexibility and pro-activity
- Experience of working within McDonald’s system and knowledge of restaurant operations would be preferable
- Proficiency in English (written and spoken)
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Purchasing
- Industries: Manufacturing
Note: This description retains the core responsibilities and qualifications related to the Market Operations Manager role for Indirect Sourcing and restaurant operations, with extraneous postings removed to improve clarity.
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