Overview
Join to apply for the Meetings Quality Assurance Specialist role at Computershare Australia.
Location: Perth / Melbourne. This is an office-based position with a supportive approach to wellbeing and continuous learning opportunities in a friendly and inclusive workplace. Find out more about our flexible work culture at computershare.com/flex.
We are looking for a Meetings Quality Assurance Specialist to join our team within Computershare Issuer Services. You will be passionate about client service, product innovation, product growth and program execution, playing a key role in the ongoing development of this market and Computershare's solution delivery. Computershare (ASX: CPU) is the world's largest stock transfer agent and has pioneered much of the securities industry's innovation. For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 16,000 clients.
A role you will love
You will report to the Meeting Service Delivery Operations Manager. In this position, you will take charge of quality reviews within our meetings team, analyze performance and document findings to assess outcomes. You will provide actionable recommendations for improvement to the Meeting Service Delivery Operations Manager and play a key role in implementing and driving these changes. You will also help build and enhance our quality review framework, ensuring timely and accurate delivery of meeting deliverables and milestones. If you're passionate about quality and eager to make an impact, we want you on our team
Key responsibilities
* Ensure the setup of meetings by QAing key components such as stock classes, resolutions, and document accuracy
* Record and organise all QA findings for future reference
* Provide expert advice to Client Managers and internal departments on complex and high-risk meetings
* Review and approve updates to essential systems like SCRIP, Cosmos, Proxymity, Encompass as applicable
* Conduct QA checks on work from Project Coordinators and Meeting Officers
* Test system enhancements and ensure effective delivery
* Identify and implement continuous improvement of processes and procedures
* Assist in training new employees and providing refresher sessions
What will you bring to the role?
You will have a clear passion for quality, a willingness to learn and the curiosity to ask the right questions.
* Demonstrated expertise in quality assurance through relevant experience and/or training, or a combination of education and applicable experience
* Strong verbal and written communication skills
* Skilled in handling conflicting priorities and managing stakeholder expectations
* Excellent accuracy and attention to detail
* Experience of project based work and associated governance and documentation
* Knowledge of Proxy voting and practices followed by custodians in support of voting for Issuers in different global markets
* In-depth understanding of Client Annual and Special meeting requirements
* Knowledge of online event hosting platforms is a plus
* Ability to identify and quantify risks, controls, value add and other key process components
* Self-motivated and proactive, capable of working independently as well as part of a collaborative team
Some Other Key Experience You'll Have
* Tertiary qualifications in Bachelor's degree (B.A) or related discipline is preferred
Rewards designed for you
* Flexible work to help you find the best balance between work and lifestyle.
* Health and wellbeing rewards that can be tailored to support you and your family.
* Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
* Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
* And more. Our welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
About Us
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job; our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Quality Assurance
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