As a skilled appliance technician, you will play a pivotal role in delivering exceptional customer experiences by providing market-leading support to customers through service repairs. You will work closely with a close-knit team to ensure timely and effective completion of service repairs.
The Role
This position is responsible for:
* Completing appliance conversions as necessary
* Carrying out high-quality service repairs and providing quotations to customers for appliance repairs
* Conducting refurbishment/repair of returned product, achieving key performance indicators set
* Providing quotations for insurance claims or assessing viability of repair
* Undertaking ad-hoc tasks as required
Key Skills and Qualifications
We are seeking an experienced technician with:
* Minimum electrical license (A-grade preferred)
* Forklift licence or willingness to obtain one
* Prior experience as a fully qualified technician
* Effective troubleshooting skills
* Intermediate computer skills
* Strong communication skills
* Ability to prioritise tasks and manage time effectively
* Ability to undertake physical duties including lifting, twisting, turning, standing etc.
* Exposure to domestic appliance parts and/or service industry is advantageous
Desirable Behaviours
We value individuals who embody the following behaviours:
* Taking initiative and driving results
* Leading by example
* Supporting others in their success