Job Title: Commercial Claims Officer
">
As a Commercial Claims Officer, you will be responsible for managing a portfolio of commercial property claims. You will take ownership of the claim from lodgement to finalisation, delivering a best-in-market claims experience to our customers.
">
Key Responsibilities:
">
">
* Manage inbound and outbound calls from customers, suppliers, and intermediaries relating to commercial property claims.
">
* Case manage a portfolio of claims post lodgement to finalisation, with accountability for delivering exceptional customer service and managing claim costs.
">
* Provide timely claim updates to customers, intermediaries, and claims stakeholders.
">
* Review reports to identify next steps for the claim.
">
* Communicate with various internal and external stakeholders.
">
* Use product disclosure statements to determine claims acceptance.
">
* Resolve internal and external issues and complaints.
">
* Record accurate claims information into claims management systems.
">
">
Requirements:
">
">
* A demonstrated passion for delivering exceptional customer outcomes and identifying opportunities to reduce customer effort.
">
* The ability to take ownership and resolve customer issues.
">
* Excellent time management skills and ability to prioritise.
">
* Ability to clearly and confidently negotiate with customers and stakeholders.
">
* High resiliency and ability to adapt to a fast-paced dynamic environment.
">
* Outstanding written and verbal communication skills.
">
* Strong computer literacy with the ability to learn and switch between multi-platform claims systems.
">
* Strong desire to continuously learn and progress your career forward.
">
* Strong commitment and high degree of integrity to help meet and exceed customer expectations.
">
* Ability to work well autonomously and within a team environment.
">
">
Benefits:
">
Our employee benefits are designed to support, empower, and reward our people. Some of these benefits include discounts on major brand health insurance, as well as discounted gym membership plans for our employees.
">
About Us:
">
At our organisation, we believe that we are our best when our workforce is diverse, talented, and passionate. We strive to create an inclusive culture, offering flexible work, career development, and internal mobility. Our goal is to build connected relationships amongst our team members and with our customers.
">
What We Offer:
">
We offer a range of initiatives to promote our employees' health and financial wellbeing. These include access to confidential support services and resources to help manage mental health and wellbeing. Our employees also have access to exclusive employee rewards and discounts.
"]},