Bar Server
We are seeking a charismatic Bar Server to join our team. As a key member of our bar staff, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.
Job Description:
Responsibilities:
* Prepare and serve tableside beverages and food in a timely manner.
* Handle cash and credit card transactions at the Point of Sale system (POS).
* Initiate and engage in conversation with all guests in a professional and friendly manner.
* Pour drinks and mix well-balanced cocktails and shots following standard recipes.
* Act as an ambassador of the venue, marketing the venue and all products offered to the targeted customer base.
* Collect customer information for the venue database, while constantly striving to increase the size of their personal clientele.
* Meet marketing requirements established by management, as per the Company's Marketing Requirement Plan.
* Prepare all products according to established venue recipes, focusing on proper portion size control.
* Exhibit and execute a complete knowledge of the venue's sequence of service and selling technique.
* Provide each customer with a properly itemized bill and secure payment according to established venue procedures.
* Work with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
* Communicate with management, VIP hosts & service team to rectify any and all customer needs, comments or incidents.
* Ensure that assigned area, side station, tables and POS stations are clean and well stocked at all times.
* Communicate and work with all support team to ensure inventory is maintained at established par levels.
* Adhere to all established policies, procedures and guidelines.
* Maintain excellent customer service skills & high service standards in a constantly changing environment.
Qualifications:
* Must be 21 years of age or older.
* A minimum of two (2) years of experience in a high volume, service focused restaurant or nightclub.
* Previous cocktail serving experience in a high-volume nightclub environment preferred.
* Must possess a valid alcohol awareness card and a health department card.
* Must be self-motivated, constantly striving to improve skills and knowledge.
* Must be fluent in the English language, both written and oral; multilingual skills are a plus.
* Previous modeling experience preferred, but not required.
* Must have strong knowledge of spirits, wines, champagne and mixed cocktails.
* Must be able to mix well-balanced cocktails and shots.
* Must be able to operate point of sales systems terminal.
Social Media Requirements:
* Must meet social communication standards and requirements in promoting and marketing the venue.
* Must use personal social media accounts to market the venue.
* Must use the following social media platforms for work: Twitter, Facebook, and Instagram.
* Must develop a personal clientele list.
* Participate and appear in marketing, publicity or media materials.
* Must market and promote venue specific events.
* Must adhere to all specified marketing requirements and guidelines.
Additional Requirements:
* Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
* Requires the ability to work within a team environment.
* Must be observant and quick to respond to various situations while multitasking.
* Cordial relations with co-workers.
* Anticipate guest needs.
* Provide guests with information and directions.
* Adhere to all Standard Operating Procedures.
* Maintain all Sequence of Service Standards to achieve 100% compliance and audit scores.
* Provide information to guests regarding our venues, menus and pricing.
* Recognize and identify regular guests and repeat business, using their name whenever possible.
* Maintain line of sight / atmosphere control by circulating through your work area throughout shift.