Project Support Officer Clerk Grade 3/4 | Full-time | Ongoing/Permanent Full-time | Ongoing Flexible NSW locations Hybrid working Clerk Grade 3/4 | $84,659 – $92,701 super leave loading About the role We have an exciting opportunity for a Project Support Officer to join our team. This role plays a key part in supporting Aboriginal programs and contributing to the coordination and delivery of fines related initiatives for Aboriginal Communities. These initiatives aim to assist our customers in accessing government services more effectively and avoiding unnecessary escalation through formal systems. You’ll work closely with internal teams and community stakeholders to ensure programs are tailored, respectful, and impactful. In this role you will: Monitor and report on project delivery to ensure outcomes are achieved on time, within budget, and to quality standards. Support daily operations through project and program coordination, contributing to process improvements. Provide administrative support including records management, briefings, correspondence, and event coordination. Respond to stakeholder enquiries, ensuring accurate information and appropriate issue escalation. Maintain project records and databases to ensure compliance with established methodologies. Collaborate with internal and external stakeholders to gather information that supports decision-making and successful project outcomes. To be successful in this role you will bring: Project support experience Strong attention to detail and accuracy Experience working in an agile environment Ability to handle confidential information Well-developed clerical computer skills Great interpersonal and communication skills. A strong commitment to providing excellent customer service What we need from you: Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position For enquiries regarding this position, please contact Michelle Wells at Michelle.Wells@revenue.nsw.gov.au About Revenue NSW Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford and Wollongong. Why work with us? Meaningful work that matters to NSW Hybrid working, compressed hours, generous leave & benefits Career building opportunities in a supportive team Unmatched growth and development pathways We can’t wait to meet you! If this role sounds like you, you can apply by clicking the button ‘Apply Online’ below - it’s a simple online process. If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you. Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Amy Vierboom via amy.vierboom@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday 1st October @ 9.59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact amy.vierboom@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process