Position Description
Working in Kytec's Service team, the Senior UCCE engineer is responsible for the design, deployment, management and support of Cisco-based contact centre solutions. Technologies include Webex Contact Center, UCCE, PCCE, EIM, WIM and Remote Expert.
Responsibilities
* Administration, deployment, implementation and management of contact centre infrastructure based on Cisco UCCE
* Provision of recommendations around technology and best practice
* To be responsible for clear communication to key stakeholders at client sites.
* Deliver tasks in accordance with defined scope of works and in line with best practice methodology.
* Provide mentorship and an escalation point for more junior systems engineers
* Provide root cause analysis to ensure system stability is maintained
The Successful Applicant Will Have:
* High level of technical expertise and the ability
* Proven ability to deliver in a fast paced environment
* Proven ability to work in a dynamic environment and learn new technologies quickly.
* Extensive experience in UCCE\PCCE.
* Desire to continue to develop personally and professionally
What We Offer
Kytec values dedication, innovation, and creativity. We reward our team with:
* Competitive remuneration packages.
* Professional development and certification opportunities.
* A flexible working environment that supports work-life balance.
* The chance to work on cutting-edge CX projects with industry-leading clients.
About Kytec
Kytec is a highly regarded digital transformation consultancy. Our organisation is built on a core practice model, ensuring deep expertise in each technology we deliver. We are known for innovation, creative thinking, and technical excellence, with a strong focus on measurable customer outcomes. Our Australian-based team includes architects, engineers, consultants, and developers, offering 24x7 support and end-to-end solutions.