Service Delivery Lead
The Service Delivery Lead plays a pivotal role in ensuring the delivery of high-quality services to individuals with disabilities. This involves working closely with organisational stakeholders and participants to align service goals with individual needs.
Key Responsibilities:
* Collaborate with team leaders to onboard new clients, providing a seamless experience throughout the onboarding process.
* Develop and implement effective strategies for managing daily operations across allocated sites, including community access and support services.
* Provide training and guidance to support workers and team leaders, ensuring they possess the necessary skills to deliver exceptional client outcomes.
Essential Criteria:
* Demonstrated ability to drive service delivery excellence and exceed client expectations through effective leadership and collaboration.
* Proven financial management skills, including budgeting and performance monitoring, to ensure efficient resource allocation.
* Experience with regulatory frameworks and compliance procedures to ensure operational integrity.
* Strong understanding of contemporary theoretical frameworks in service delivery and their practical applications.
* Effective leadership and team management skills, with a proven track record of leading small to medium-sized teams.
* Ability to identify areas for improvement and implement changes to enhance work practices and client outcomes.
Career Advancement and Benefits:
* Prioritised focus on employee well-being, including regular supervision opportunities and professional development programs.
* Access to comprehensive training and learning opportunities to enhance skills and knowledge.
* An Employee Assistance Program offering confidential counselling and support to promote work-life balance.
* A competitive remuneration package, including salary packaging benefits to maximise take-home pay.
* A total of 5 weeks annual leave, allowing for relaxation and rejuvenation.