Elevate Your Career with Epic IT: Where Innovation Meets Opportunity
At Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence.
Since ****, we've been transforming Perth's IT landscape by putting our core values of enablement, leadership, and success at the heart of everything we do.
Recognized as a CRN FAST 50 finalist in ****, **** & ****; we've consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.
We believe in empowering our team to reach new heights.
Our unique internal culture cultivates talent, encourages leadership, and celebrates success.
When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.
Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth?
Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.
Job Summary
We're looking for a Solutions Engineer who can take architectural designs and turn them into production-ready infrastructure.
You'll be implementing cloud environments, network hardware, telephony systems, and security controls for clients who depend on these systems running reliably.
This role requires solid technical fundamentals and the ability to work independently.
You'll handle complex deployments, troubleshoot multi-layer issues, and be responsible for the quality of what goes into production.
Key Responsibilities
Solution Implementation
Deploy and configure Azure infrastructure (VNets, NSGs, ExpressRoute, VPN Gateways, Azure Firewall)
Implement Azure Virtual Desktop environments including host pools, session hosts, FSLogix profiles, and MSIX app attach
Configure Microsoft 365 tenants: Exchange Online, SharePoint, Teams, Intune MDM/MAM policies
Set up and manage Windows Server infrastructure (AD DS, DNS, DHCP, DFS, PKI)
Implement backup and disaster recovery solutions (Azure Backup, ASR, 3rd Party Backup Systems)
Plan and execute tenant-to-tenant migrations (M365, SharePoint, OneDrive, Teams)
Migrate from on-premises Exchange to Exchange Online (cutover, staged, hybrid)
Perform PST imports, mailbox migrations, and public folder migrations
Conduct M365 security uplift projects: enable MFA, implement Conditional Access policies, configure DLP and sensitivity labels
Configure information protection, retention policies, and eDiscovery
Deploy and configure enterprise network hardware: switches, routers, wireless access points
Implement VLANs, inter-VLAN routing, and network segmentation
Configure site-to-site VPNs and client VPN solutions
Set up and manage firewalls
Implement network monitoring and management solutions
Deploy IP phone systems
Configure SIP trunks, call routing, IVR menus, and voicemail systems
Implement call queues, auto attendants, and call recording
Migrate from legacy PBX systems to modern VoIP/UCaaS platforms
Troubleshoot voice quality issues (QoS, jitter, latency, packet loss)
Deploy Essential 8 controls: application whitelisting, patch management, MFA, application hardening
Configure Conditional Access policies, DLP policies, and sensitivity labels
Implement endpoint protection (Defender for Endpoint, Intune compliance policies)
Conduct security assessments and implement remediation plans
Support security audits with evidence collection and remediation
Write PowerShell scripts for deployment automation, user provisioning, reporting, M365 migrations, and maintenance tasks
Create automated workflows for common MSP tasks
Document scripts and build reusable modules for the team
Create detailed technical documentation: architecture diagrams, runbooks, configuration baselines, troubleshooting guides
Maintain accurate change logs and configuration management records
Document migration plans, cutover procedures, and rollback plans
Train junior team members and clients on implemented solutions
Technical Requirements
Core Skills:
3–5 years hands-on experience in MSP or similar environment with diverse technical implementations
Proven experience with Microsoft 365 administration and migrations
Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, VPNs, firewall rules
Hands-on experience deploying and configuring network hardware (switches, routers, firewalls, APs)
Experience with VoIP/IP telephony systems (any platform)
PowerShell scripting for automation (not just running scripts—writing them)
Experience with Azure services and Azure Virtual Desktop or similar VDI platforms
Nice to Have:
Microsoft certifications: AZ-104 (Azure Administrator), SC-200 (Security Operations Analyst Associate)
Experience with tenant-to-tenant migration tools
VoIP certifications (3CX, Teams Voice Engineer)
Exposure to compliance frameworks: Essential 8, ISO *****, NIST CSF
What We Offer
Compensation & Growth
Competitive salary with clear progression criteria
Funded certification paths (Microsoft, security, cloud, networking, voice)
Direct mentoring from Solutions Architects
Defined career path to Solutions Architect or Security Specialist roles
Work from home flexibility with collaborative team culture
Some client site visits required for hardware deployments and complex implementations
Access to lab environments and test systems
Modern tooling and technology stack
Autonomy to solve problems your way (within architectural standards)
The Team
Senior Solutions Architects with deep technical expertise
Collaborative environment where asking questions is encouraged
Regular technical knowledge sharing sessions
Clients who value quality work and long-term relationships
What This Role Isn't
This isn't helpdesk or basic user support
You won't be fixing password resets or installing printer drivers
We don't micromanage—you'll need to self-direct and problem-solve
Not a "follow the script" role—you'll need to think critically
Not a pure remote role—occasional client site work is required
Ready to Apply?
If you can read this job ad and think "I've done most of this and I'm ready to learn the rest," we want to hear from you.
Send through your CV and briefly tell us about the most complex technical problem you've solved in the last year—whether it was a challenging migration, a network issue, or a tricky integration project.
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