Key responsibilities
Sales Achievement : Build and maintain a robust sales pipeline focused on maintenance contract renewals warranty-to-service contract conversions and upsell opportunities within the installed base.
Focus on growth : Deliver on sales growth by actively identifying qualifying and pursuing new business opportunities with our existing customer accounts.
Customer engagement : Actively participate in account handovers of new customers in the specified state.
Conduct regular customer service reviews including face-to-face meetings to understand service needs and position Vertivs offerings effectively.
One Vertiv : Collaborate closely with field Customer Engineers and Service Supervisors to uncover service opportunities align on customer priorities and support and deliver on our retention strategies.
Understanding customers requirements : Develop tailored proposals and solutions that address customer requirements and contribute to long-term service engagement.
Sales Funnel Management & Forecasting : Build and manage a healthy high-quality sales pipeline.
Maintain accurate forecasting and reporting to ensure visibility of progress toward sales goals.
Consistent update of pipeline in CRM.
Collaboration : Work collabirately across the service BDM team and product sales teams to ensure we are delivering the best customer experience.
Process Improvement & Customer Experience : Proactive use of Vertiv Operating System to enhance continuous improvement efforts.
Continuously seek ways to enhance sales processes engagement approaches and customer interactions to maximize satisfaction and conversion rates.
WHS Environment & Quality
Comply with all Work Health & Safety Environment and Quality obligations
Actively promote safety in the workplace
Employees reporting to Incumbent
N / A
Main contacts within Company
Associate Director Service Sales ANZ
Service Sales BDMs
WA Service Supervisors
Internal Contract Sales
Service Operations Team
Project & Service Team
Supply Chain Team
Customer Engineers
Senior Direct Sales ANZ
Application Engineers
Product Managers
Main contacts outside the Company
Customers Facilities Managers Customers contractors
Channel Partners
Specialist Knowledge
3-5 years experience in service sales
Business development experience
Strong commercial acumen
Practical Experience
Sales experience in service sales consistently meeting or exceeding targets
Strong presentation and communication skills
Education / Qualification
Tertiary qualification in Business Engineering or related field
Personal Attributes
Customer first mindset and approach
Ambitious hunter mindset
Strong relationship building skills
Excellent interpersonal and communication skills
Required Experience
IC
Key Skills
Criminal Justice,Account Payable,Economics,Front End,Facilities Management,Domestic
Employment Type : Full Time
Department / Functional Area : Sales
Experience : years
Vacancy : 1
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