Incident and Problem Manager
As an Incident and Problem Manager, you will be responsible for developing strong relationships with key stakeholders, liaising with customers and resolver teams to determine priorities and timeframes. You will also facilitate major incident resolution sessions, perform root cause analysis, and proactively analyze events and incidents to identify underlying problem statements.
About the Role
* Developing positive relationships with key stakeholders within the business.
* Liaising with customers and resolver teams to determine priorities and timeframes.
* Facilitating major incident resolution sessions with multiple service partners.
* Performing structured root cause analysis.
* Proactive analysis of events and incidents to identify underlying problem statements.
Key Skills and Qualifications
* Presentation skills: able to articulate technical and business value/outcomes to varying audiences.
* Strong written and verbal communication skills and confidence in a client-facing role.
* Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Incident and Problem Management processes.
* Ability to autonomously lead and direct a resolution team as a Major Incident Manager.
* Extensive incident and problem management experience with demonstrated experience operating a successful implementation of ITIL incident management processes within large and complex IT environments.
Benefits
* We recognise the significance of flexible work arrangements to provide support.
* At the heart of our mission is your career growth.
* Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.