Job Title: IT Infrastructure Officer
This role involves working in a dynamic team to manage and maintain the organization's infrastructure. The successful candidate will have strong technical skills, excellent analytical and problem-solving abilities, and great communication skills.
Key Responsibilities:
* Review infrastructure health dashboards and incident tickets to prioritize high-impact issues for immediate resolution.
* Address complex infrastructure issues escalated from Tier 1 and Tier 2 teams.
* Perform scheduled updates or upgrades to critical infrastructure components.
* Contribute to infrastructure planning and design, including hybrid solutions and disaster recovery capabilities.
Requirements:
* Strong technical skills in a Windows environment, including hardware, software, and peripheral devices.
* Experience identifying and resolving information technology related problems.
* Excellent analytical, conceptual, and problem-solving skills.
* Great communication skills and ability to support and train people on technical issues.
Benefits:
* Permanent Full Time position with a competitive salary.
* 17.5% annual leave loading.
* 9-day fortnight.
* Relocation bonus for suitable candidates.
Location:
Hervey Bay, Queensland, Australia.