About the role:
Our client, Samsung Electronics Australia, is looking for a solution-driven and empathetic Call Centre Agent to join their team In this position, you will manage all customer enquiries and complaints in relation to product or service failures, and provide appropriate remedy and support in accordance with company policy and adherence to Australia Consumer Law.
Duties and Responsibilities:
Abide and uphold Australia Consumer Law.
Successfully handle complaints and difficult customers.
Liaise with internal teams to reach swift resolutions.
Manage and submit refunds, returns and replacements.
Following up with external partners and updating customers of status for their orders.
Following up with customers on failed payments for online orders and wrong orders.
Creating ad hoc reports in relation to failed payments and summary of pending issues.
About YOU:
Experience within a call centre environment and end-to-end case management.
Strong verbal and written communication skills with the ability to connect with a range of individuals.
Highly motivated with strong organisational and priority management skills.
Problem solving & conflict resolution skills.
Ability to cope with high work volumes and pressure while meeting tight deadlines.
What's in it for you?
Competitive Salary
Generous Discounts & Exclusive Promotions
Wellbeing Initiatives with Onsite Gym Access
Convenient Onsite Parking
If this role is of interest to you, feel free to reach out to Kristina Pejcinovic at You can also apply directly through this advertisement.
We look forward to receiving your application