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Guest service super star & junior roles

Bowral
City Cave Float and Wellness Centre
Posted: 12 May
Offer description

About Us

City Cave Bowral are leaders in float therapy, infrared sauna, red light therapy and massage therapies in the Southern Highlands. Part of a rapidly growing national network of over 75 locations, City Cave is passionate about supporting health, wellness, and exceptional guest experiences.

Due to ongoing strong growth, we have multiple opportunities available.

About the opportunity

These roles are ideal for people who love delivering exceptional service, supporting guests on their wellness journey, and being part of a positive, high-performing team. Whether front-of-house or behind the scenes, every role plays an important part in creating the City Cave experience.

Float Attendant;

* Face to face and phone based guest service and sales
* Overall operational control and performance of the Centre
* Administration and Diary Management
* Water chemistry, testing/treatment
* Respond to all guest feedback and enquiries promptly
* Ensure all facilities and services are in a safe and operational capacity
* Assist with Social Media Content
* Maintain sales targets & customer satisfaction goals

Cave Diver (Junior Role - Ideal for School-Aged Workers!);

Don't worry – there's no diving involved!

This role is all about helping our centre run smoothly behind the scenes – turning over rooms, folding towels, and assisting with day-to-day operations. It's perfect for a motivated junior with a strong work ethic, a great attitude, and a passion for helping others feel their best.

Key Responsibilities:

* Turning over rooms between guests
* Folding towels and maintaining linen standards
* Supporting general centre operations
* Keeping the centre clean, organised, and welcoming

About you (both roles)

* A strong interest in health/wellness lifestyle
* Positive can do attitude
* Strong work ethic, punctual and reliable
* Clean and tidy appearance.
* Good communication skills
* Ability to work to deadlines, often fast paced environment
* Responsible and organised

Why work for us? City Cave Benefits

* Work for the leading brand in float, sauna and massage therapies in Australia
* Join a team that ensures we always aim to satisfy our guests and continually set our standards higher
* Supportive work environment with career progression opportunities including Assistant Manager, Manager & Area Manager
* Discounted City Cave services.
* Beautiful work environment

Additional Information

We're open until 9 pm 7 days per week so the ability to work some evenings and weekends is a requirement.

Please only apply if you have work rights in Australia without restrictions.

Find out more by Clicking APPLY now!

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