IT Support Specialist
\Entities we are seeking an experienced IT Support Specialist to join our team. The role will involve providing technical support and assistance to our staff and residents across various facilities in Victoria.
As a key member of the IT Operations Team, you will be responsible for responding to and resolving queries and support requests via phone or email.
You will also be involved in the rollout and delivery of new IT services to facility residents, as well as providing training on general computing skills and application-specific requirements.
Additionally, you will work closely with third-party suppliers of IT products and services where required.
Key Responsibilities:
* Provide technical support and assistance to staff and residents via phone and email.
* Respond to and resolve queries and support requests in a timely and professional manner.
* Work collaboratively with the IT Operations Team to deliver new IT services to residents.
* Develop and deliver training programs on general computing skills and application-specific requirements.
Requirements:
To be successful in this role, you will possess the following qualifications and experience:
* Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Practical experience providing IT support and assistance in a multi-site organisation.
* Experience working with printers, MFDs, and the setup and support of these technologies is desirable, as is experience with Office 365, Microsoft Office products, and SharePoint.
* A current driver's licence and car is required.
* A valid NDIS Workers Screening Clearance.
What We Offer:
We offer a range of benefits to our employees, including:
* Food, Clothing, Electrical, and other services employee discounts.
* Discounted Health Insurance.
* Newly launched Infinite Fitness and wellbeing benefits.
* Free and confidential Employee wellbeing, financial counselling, mental health, and life coaching via our Employee Assistance Program.
* Online company and industry mandatory training.
* On-the-job technical training with an emphasis on Career progression and development opportunities.
Why Choose Us?
At [Company Name], we value our employees and offer a supportive and dynamic work environment.
Our employees enjoy a range of benefits and opportunities for career growth and development.