A JSE-listed retail group with a strong market presence is looking for a high-performing Retail Branch Manager to lead its Glenwood branch. This role offers the opportunity to run the branch as a business, driving sales, profitability, and service excellence while developing and motivating a committed retail team.
The Person:
* Degree or Diploma in Retail, Sales or Management essential.
* At least 5 years retail sales experience, with a proven track record in exceeding targets.
* Proficient in MS Office (Excel essential), with excellent computer skills knowledge.
* Own transport is essential.
* Valid driver's licence.
* Branch operates 7 days a week with extended retail hours; management flexibility required
Knowledge & Skills Required:
* Strong understanding of products, pricing, and company services
* Familiarity with retail systems (Axapta advantageous) and customer service policies
* Solid knowledge of general retail operations
Core Competencies:
* Strong problem-solving, decision-making, and critical thinking skills
* Effective planning, organisation, and numerical ability
* Excellent communication, telephone, and customer service skills
* Confident in managing meetings, conflict, and sales interactions
* Enthusiastic, self-motivated, and customer-focused with a positive attitude
Key responsibilities include:
* People Leadership: Plan, delegate, and lead branch staff; manage performance, training, HR processes, and leave administration while driving a positive, high-performance culture.
* Customer Experience: Maintain exceptional service standards, manage customer feedback, and continuously improve service delivery.
* Stock & Inventory Control: Own stock management end-to-end — shrinkage, buyouts, reporting, stock movement, and stock takes in line with budget and company policy.
* Sales & Commercial Performance: Set and manage sales budgets, implement sales strategies, analyse performance, and manage pricing in line with market conditions.
* Financial & Operational Control: Oversee cash handling, POS, reconciliations, reporting, COD transactions, refunds, petty cash, and branch-level financial accuracy.
* Loss Control & Security: Actively manage stock losses, branch security, and compliance with internal controls.
* Merchandising & Housekeeping: Ensure visual standards, promotions, planograms, storage, and housekeeping are consistently maintained.
* Compliance & Admin: Manage reporting, documentation, health & safety compliance, and execute regional and head office instructions on time.
This role suits a resilient, commercially minded retail leader who enjoys ownership, pressure, and running a branch like a business.