Overview
Biamp, a leading manufacturer of professional electronics for use in the installed audio and video communications market, is recruiting for a Field Sales Engineer based in Australia who will work with customers in the APAC region. This is a technical sales position, educating end users, consultants, AV integrators and distributors on design and performance attributes of Biamp's products and technology in a pre-sale capacity. The goal is to ensure the client specifies the right Biamp system for their project and achieves the expected performance. The Field Sales Engineer also provides training and coaching to the design and installation teams for the distributor or AV integrator, with the aim of completing projects more effectively and profitably. This position partners closely with Biamp account managers and members of the business development team, as well as with the technical support team, while maintaining a close relationship with the customer.
Responsibilities
* Lead role through the technology evaluation stage of the sales process with major projects and key clients, remaining available to assist during the development of system design.
* Manage all elements of the technical communication between Biamp and end users, consultants, AV and control integrators and distributors up to the point where the product is ordered. This includes writing (or participating in writing) proposals, drafting design drawings, providing quotations and creating any technical documentation or guidance required during the pre-sale stage.
* After being introduced into a project by the Sales or Account Manager, develop relationships with decision-makers and technical staff, becoming their technical resource and reference.
* Provide demonstrations and training of the technological aspects of Biamp's products and solutions in the field to system integrators, consultants, end-users and distributors on all aspects of Biamp's equipment, its functions and its uses.
* Drive the sales process through all phases requiring technical or design decisions. Fully explain to clients how a Biamp solution solves their issues and help increase Biamp market share by providing world-class technical expertise on every project.
* Participate in regional trade shows as necessary, meeting customers at the booth and delivering equipment demos or providing technical expertise.
* Maintain an ethos of constant self-improvement on sales techniques and technical skills.
You'll Also Support By
* Providing input and guidance for the creation of operations manuals for new products.
* Creating and proofreading content for Biamp's online knowledgebase.
* Reporting client feedback on technical matters to Biamp leadership and identifying areas that could be improved for increased customer satisfaction.
* Other duties as assigned by your supervisor.
A Successful Candidate Should Have
* Comprehensive general technical audio, video and control knowledge.
* Experience with programming and installing AV and control systems.
* Extensive computer networking design and support experience (preference in audio visual networking); CCNA, CCNP, CCDP, ENS, CompTIA or other relevant IT qualifications are a plus.
* Good computer literacy including MS Office, CAD programs and EASE.
* Experience interfacing with distributors, system integrators, consultants, and end-users in the professional audio-visual and control industry.
* Strong technical presentation skills and the ability to address a wide range of business and technical people.
* Ability to build long-term relationships with customers; team player with self-motivation and ability to work remotely.
* Experience with international travel; Excellent written and verbal English skills.
* Relevant degree or professional qualifications desirable.
* Based in the APAC region with easy access to a major domestic and international airport; able to travel throughout Australia and New Zealand.
* The Field Sales Engineer, APAC reports to the Applications Engineering Manager APAC.
Work Environment
Hybrid; Up to 75% travel.
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