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Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Us
Melbourne Skydeck is the Southern Hemisphere's highest observation deck, located in Southbank high above the Melbourne skyline. We offer sightseeing at its finest, with spectacular floor-to-ceiling 360-degree views of Melbourne - breathtaking by day, stunningly lit by night - it's a tourist's dream and a family favourite!
Melbourne Skydeck includes the largest Virtual Reality (VR) Theatre of its kind in the world - The Voyager Theatre, and is home to a world first - The Edge. This glass cube projects from the 88th floor of the Eureka Tower and suspends visitors almost 300 metres high above Melbourne!
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
About The Role
We are seeking Guest Service Hosts to join our team at Melbourne Skydeck on a casual basis. You'll enjoy lots of variety working as part of our team. Some days you'll be positioned at our Admissions & Retail counter welcoming guests, answering telephone calls, and selling our experiences and merchandise. Other days, you'll be operating our experiences, including The Edge and Virtual Reality Theatre. Those with bar experience, if interested, can also be considered to work at Bar 88, situated up on the Skydeck itself.
Working as part of a diverse team, this position is significant in the operational performance of Melbourne Skydeck, focusing on ensuring key business performance and guest experience targets are met. At Melbourne's top tourist attraction, you may be stopped by guests from time to time to help them with their queries or questions about Melbourne, so the ability to seamlessly engage with guests and provide knowledge of the city and its surrounds is extremely beneficial.
You will be required to work any of the seven days of the calendar week, including weekends and gazetted public holidays.
About You
The ideal candidate will be passionate and proud of the service they deliver. They will be genuine, authentic and lively with a bubbly and positive personality. Successful candidates will be willing to go above and beyond to continually create memorable and unique experiences that will have our guests returning again and again. Above all, they will be a team player with a demonstrated positive "can do" attitude.
Please let us know if you can speak any other languages too, this comes in handy when guests don't speak English.
In addition to offering industry pay rates, you'll be joining an energetic team of professionals who are on a mission to be the best and ready to take our guests' experience at Melbourne Skydeck to new heights.
Requirements
- Self-motivated, with a high standard of delivery
- Strong communication, rapport-building and conflict resolution skills
- Excellent team player
- Ability to identify new opportunities and seek ways to bring them to life
- A great eye for detail and using initiative
- Strong customer service orientation
- Flexibility to work evenings and weekends
- Proven ability to work autonomously and as part of a team
- Have the necessary working entitlements to work in Australia
A pre-employment medical may be required as part of this recruitment process.
To apply, please submit your resume, along with a cover letter telling us a little bit about you.
Applications close Friday August 15, 2025, so don't wait, apply now!
Benefits
As a Journey Beyond employee, you'll enjoy:
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary and positive work workplace
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
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📌 Guest Service Host | Melbourne Skydeck
🏢 Journey Beyond
📍 Melbourne