Campus Location: Canberra, Australia | Blacktown, Australia | North Sydney, Australia | Strathfield, Australia | Brisbane, Australia | Ballarat, Australia | Melbourne, Australia
Job No: APTAV124717#002
* Exceptional opportunity to lead, coordinate and develop ACU's Student Advocacy Service nationally
* Manage a small, dedicated team delivering high quality, accessible student‐focused services and resources
* ACU offers 17% employer superannuation, salary packaging and generous leave provisions
* Full time, permanent opportunity with hybrid flexibility working at North Sydney, Melbourne or Brisbane campus
About The Role
Operating within Student Experience, the Student Advocacy Coordinator is responsible for coordinating the delivery of ACU's Student Advocacy Service and ensuring the provision of timely, accurate and student‐centred information, advice and referrals to support students with navigating policies and processes. The Student Advocacy Coordinator manages a small team of Student Advocacy Support Officers who provide confidential, free and accessible services for all current ACU students regardless of location or mode of study and oversees facilitation of individual appointments, information sessions for students and staff, and development and maintenance of resources that support understanding of university policies, procedures and decision‐making pathways. Working collaboratively with academic and professional staff this position will maintain effective stakeholder relationships to ensure the advocacy service is informed of changes to policies and delivers consistent, high quality advice and student supports. The Coordinator will also lead the promotion of the Student Advocacy Service to enhance awareness, engagement and appropriate referrals across the University, support continuous improvement through monitoring demand and identifying emerging student issues, and contribute to the review of resources, processes and reporting that strengthen student wellbeing, fairness and access to support in alignment with ACU priorities.
For full position details, refer to the position description.
Contact
General enquiries can be sent to Jackie Rudd, National Manager - Transition at:
What We Offer
* The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
* Total remuneration valued to $124,509 - $134,699 total rem (pro rata) pa, including salary component $105,212 - $113,823 (pro rata) pa (HEW 7), employer contribution to superannuation and annual leave loading.
* 17% employer superannuation contributions to eligible continuing and fixed‐term staff.
* Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
* As an ACU staff member, you will have access to generous benefits which include but are not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here.
How To Apply
1. Review the Position Description and become familiar with Our Mission and the Application process.
2. Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:
Resume.
Recommended responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
Brief online responses to any pre‐screening employment questions.
Applications close: 02‐03‐2026 at 11:59pm AUS Eastern Standard Time
Preferred candidates will be required to complete mandatory pre‐employment declarations and background checks, including those related to gender‐based violence and foreign interference, in line with ACU's compliance requirements. This position requires a Working with Children Check (WWCC) and/or Working with Vulnerable People Check (WWVP) (ACT only). Candidates must hold Australian work rights to apply for this position. For permanent/continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship (homeaffairs.gov.au).
Your privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers.
ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact to discuss your requirements in confidence.
About ACU
Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses – Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome. ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU. As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Learn more about Athena Swan.
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