**Job Description** About the role**:
This role will support a team of dedicated and passionate employees who provide a wide range of in-home care services around the South & Eastern parts of Melbourne (and occasional regional travel). You will provide coaching, leadership, and direction to the team with the purpose of achieving exceptional customer service to our valued elderly customers. You will lead your team remotely and onsite working in a fast-paced, ever-changing environment.
You will ensure our employees are developed at all stages including recruitment, induction, buddy runs, and actively support safety and well-being initiatives.
You will mentor your team, drive positive change, ensure compliance and innovate to deliver exceptional outcomes for your team and our customers. You will have high-level interpersonal skills, with an ability to communicate across all levels both within KinCare and with external partners. In addition to leading and supporting your team, this role involves a significant amount of administrative work to ensure smooth operations
This role will require flexibility as you will work between our office in Notting Hill and in the field with your team.
**About you**:
- Proven team leadership experience (of 25 people+) within the call centre, retail, hospitality, or similar industry.
- Previous experience within the Community/Aged Care industry would be great but not essential.
- Demonstrated experience with coaching and performance managing frontline teams.
- Strong time management, prioritization and initiative are essential.
- Exceptional communication and time management skills with an ability to work well under pressure.
- Strong passion for compliance and achieving customer satisfaction.
- Stakeholder engagement and problem-solving skills.
- Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.
**About KinCare**:
KinCare (part of the Silverchain Group) is a leading provider of in-home aged care and nursing services. With a dedicated team of 1,800 employees, we provide quality in-home care services across Australia. Our comprehensive aged care services include nursing, allied health, home help and personal care.