Job Title: Aboriginal Senior Client Service Officer
This role offers a unique opportunity to make a meaningful impact on the lives of Aboriginal and Torres Strait Islander clients. As an Aboriginal Senior Client Service Officer, you will be working closely with clients to understand their housing needs and provide tailored support.
Key Responsibilities:
* Work collaboratively with clients and internal teams to deliver integrated services and address complex client needs.
* Develop and implement effective solutions to resolve tenancy issues and neighbourhood disputes.
* Provide coaching and training to improve skills in assessing and managing clients with complex needs.
* Manage key client processes and systems, including transfers and arrears, to optimize asset and business performance.
* Ensure timely completion and compliance with current policy for rental subsidies and manage client information for confidentiality, accuracy, and integrity.
Requirements:
* Aboriginality - You will work closely with Aboriginal communities and develop policies and programs that impact Aboriginal people.
* Strong customer service and communication skills with a commitment to supporting Aboriginal and Torres Strait Islander clients.
* Demonstrated cultural capability, including lived experience, strong community relationships, and a sound understanding of historical impacts on Aboriginal communities.
* A current driver's license (unrestricted) and willingness to travel is required.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to build rapport with Aboriginal and Torres Strait Islander clients and stakeholders. They will also possess a high level of cultural competence, with a strong understanding of the complexities and challenges faced by Aboriginal and Torres Strait Islander communities.
As an Aboriginal Senior Client Service Officer, you will play a critical role in delivering high-quality services to Aboriginal and Torres Strait Islander clients. If you are passionate about making a difference and have a strong commitment to cultural capability, we encourage you to apply for this exciting opportunity.