IT Support Professional Wanted
We are currently seeking an experienced IT Support Specialist to join our team. This role is crucial in delivering exceptional support to clients and ensuring their satisfaction. As part of our Support Team, you will provide technical assistance, resolve incidents, and contribute to maintaining high standards of service.
* Competitive salary
* Company paid certifications
Key Responsibilities:
* Responding to client inquiries, troubleshooting technical issues, and providing prompt resolutions
* Collaborating with the Support Team to manage tickets and escalate incidents as necessary
* Ensuring compliance with Incident Management and Problem Management processes
* Demonstrating strong technical proficiency and mentoring junior team members
* Maintaining accurate time entries and meeting Service Level Agreements (SLA)
About Us:
Our company has been operating for over 27 years, helping businesses achieve their goals through IT transformation. We are one of the most awarded IT companies in the industry - recognised mainly for our people and processes. With a staff of over 200+ and representation from 25+ countries, we've cultivated a respectful and positive workplace where everyone feels valued and empowered.
To learn more about our Support Team, we invite you to explore our website. Requirements
* Minimum 1-2 years IT support experience
* Experience in a MSP or Cloud provider environment
* Degree in Computer Science, Information or related field
* Excellent written, verbal, and non-verbal communications skills.
* Willingness to learn and collaborate in a team environment.
* Logical problem-solving skills
* Good attention to detail
* Engaging personally that reflects through your communication.
* Excellent phone manner under pressure
* Defence force experience is desirable
Technical Experience:
* Microsoft 365, user management, and email support
* Networking, servers, and VPN
* Desktop applications and Microsoft Suite
* PC hardware and network printers
* ITSM Tools, incident/problem management
Benefits:
* Supportive, collaborative and respectful environment
* Opportunity to work with an experienced team of Support Engineers
* Potential for future career opportunities within our company
* Great environment with regular staff events
* Free breakfast, soft drinks/juices and monthly lunches
* Company culture that fosters learning and development through training and mentoring programs