Customer Success Partner- Real Estate Solutions (12 month contract)
Join to apply for the Customer Success Partner- Real Estate Solutions (12 month contract) role at Cotality Australia
Customer Success Partner- Real Estate Solutions (12 month contract)
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Join to apply for the Customer Success Partner- Real Estate Solutions (12 month contract) role at Cotality Australia
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Connecting Top Talent to Game-Changing Opportunities | Talent Matchmaker @ Cotality (formerly CoreLogic)- Certified as a "Great Place To Work"
Who are we?
Cotality (Formerly CoreLogic) is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the Cotality universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.
Our purpose
At Cotality, we help people build better lives by providing rich property insights that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. It’s those things that matter. And it’s those things that we want to connect with, enable and tackle
Values
Our values are the backbone of our organization. They represent what we believe in and they guide the way we behave
* Be yourself
* Lift people up
* Make an impact
* Clients first
* Set the pace
We’re an agile, empowered and pragmatic workforce, driven to forge meaningful, mutually beneficial relationships with our diverse range of customers.
What is the role?
We are looking for a Customer Success Professional to join our Customer Success team, redefining the meaning of partnership with Cotality for customer success. You’ll use your industry expertise to provide strategic coaching to our customers and support them to achieve success, identify improvements, remove obstacles, and foster great relationship s. Please note that this is a 12 months contract role
What will you be doing?
* Maintaining and developing existing relationships, with a customer-first approach and the desire to create an exceptional customer experience to support long-term retention.
* Identifying opportunities for continual growth and ensuring customer satisfaction and success is ongoing.
* Consulting with stakeholders to ensure that our products and services are delivering value to customers
* Contacting disengaged customers to re-engage and improve value recognition, upsell and cross-sell products and services to increase average yield per customer.
* Ensuring processes and procedures are adhered to and identify areas for improvement.
* Working closely with our Activations Team to ensure a smooth transition from implementation to ongoing care and success.
* Continually looking for areas of improvement and development
* Advising & coaching our customers on ways to improve processes and yield the most value and success from Cotality products.
What’s in it For You:
* Large (~$2B+ revenue) formerly public information services and data business
* Durable cash flow and profitability regardless of changes in macroeconomic conditions
* Company certified as a global "A Great Place to Work."
* Hybrid working model- 2 day in the office a week for “moments that matter” and the rest of the time can be remote. Please note- First 90 days will be 100% in office for training and then will move to hybrid.
* Competitive compensation, bonus and benefits!
* Career path for continued professional growth.
* Working with leaders that care about your professional growth!
* Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.
Job Qualifications:
Are you the right fit?
You need to have:
* Experience implementing SaaS-style products into businesses and driving change management.
* Experience or knowledge of the real estate domain, in particular, the systems, tools and best in class practices currently used within the real estate industry.
* Understanding of, and the capability to interpret customers real estate CRM data and overlay it with the customer’s key objectives.
* Key personal behaviours: self-starter, results-oriented, persuasive, multi-tasker, service-oriented and professional.
* Strong verbal, phone, written communication skills and attention to detail.
* Strong presentation skills via video and face-to-face interactions.
* The expertise to truly understand a client’s business problem and get to the heart of a customer’s needs.
* Ability to prioritise and delegate tasks.
* Relevant experience in client support (ideally working with tech solutions), with experience navigating and resolving client escalations.
* Excellent organisational, problem solving and decision-making skills.
What credentials do you need?
* 2+ years of relevant experience in the real estate industry and/or SaaS industry.
* 2+ years of Customer Success or Sales Experience. Customer Service, Account Management, and B2B highly regarded.
* Transferable skills from customer success, customer service, business development, and/or training industries.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Marketing, Sales, and Business Development
* Industries
Information Services, Real Estate, and Technology, Information and Media
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