Key Responsibilities:
* Deliver timely and effective support to clients across multiple channels
* Maintain and manage duplicate system environments for testing and troubleshooting purposes
* Record and document client issues through to resolution using a centralized issue tracking system
* Plan and prepare for system implementation and upgrade projects, ensuring seamless execution
* Contribute to the development and review of product documentation, ensuring accuracy and relevance
* Provide first-line support, resolving technical issues efficiently and effectively