Job Title: Hospitality Representative
Job Description:
The primary objective of the Guest Service Agent role is to provide an exceptional guest experience, ensuring a seamless transition from reservation to departure. As the face of the hotel, this individual will be responsible for creating memorable moments and fostering loyalty among guests.
* Guest Check-in Process: Confirm reservations, assign rooms, and issue room keys in a timely and efficient manner.
* Cash Handling: Process all payment types, including cash, checks, debit, or credit with accuracy and attention to detail.
* Communication: Respond to guest calls, messages, requests, questions, or concerns with empathy and professionalism.
* Room Readiness: Coordinate with Housekeeping to ensure rooms are ready for check-in.
* Parking Procedures: Communicate parking information to guests and dispatch bell staff or valet staff as needed.
* Directional Assistance: Provide guests with directions and information regarding property and local areas of interest.
* Daily Reports: Run daily reports, identify any special requests, and verify report accuracy.
This role requires strong interpersonal and communication skills to effectively liaise with various departments and guests. Previous experience in Front Office Operations and a background in customer service are highly desirable.
Additional Responsibilities:
* Cash personal checks and traveler's checks with precision.
* Count bank at the beginning and end of shift, balance, and drop receipts according to accounting specifications.
A Hospitality-related course or previous experience in Opera PMS is highly regarded. The ability to work a rotated roster and flexibility are essential.
Required Skills & Qualifications:
To succeed in this role, you will need:
* Excellent Communication Skills: Ability to communicate effectively with guests, colleagues, and management.
* Problem-Solving Skills: Effective problem-solving skills to resolve guest issues and concerns.
* Attention to Detail: High level of attention to detail when processing payments, managing cash, and maintaining accurate records.
* Teamwork: Strong teamwork and collaboration skills to work effectively within a dynamic team environment.
Benefits:
We offer:
* Unlimited career development opportunities.
* Generous accommodation and food and beverage discounts.
* Recognition programs.
* Hotel training opportunities.
* Wellbeing and mindfulness programs.
Others:
A Hospitality-related course or previous experience in Opera PMS is highly regarded. The ability to work a rotated roster and flexibility are essential.