Job Overview
This is a senior administrative role responsible for delivering exceptional business support services to our customers.
The Branch Coordinator will oversee and coordinate the delivery of business, administrative and support services to ensure the business needs of the branch/unit are met.
* Prepare a range of documents ensuring accurate and on-time delivery and compliance with organisational standards.
* Monitor and address complex and/or sensitive enquiries and issues, including those that are escalated, to ensure the timely and effective resolutions of issues.
* Develop, implement, review, recommend improvements and update administrative systems, processes and policies to ensure currency and compliance with agency standards, policies and procedures.
* Manage and coordinate the collection and collation of information and documentation on business unit performance, and make recommendations to improve efficiency, cost management and service delivery.
* Coach staff on policies, procedures and business systems in order to ensure the efficient, effective and compliant operations.
* Establish and maintain customer relationships and collaborative networks through effective communication, negotiation and issues management to support optimal service delivery and the on-time delivery of projects and initiatives.
* Maintain awareness of relevant issues, policy obligations, insights, challenges, trends and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice business support function in line with organisational and government priorities.
Key Responsibilities:
* Be reliable, flexible and hardworking, with the ability to coordinate multiple priorities at once.
* Possess excellent organisational and communication skills, both written and verbal.
* Proactively manage own workload and tasks.
* Engage with both technical and non-technical staff and stakeholders.
* Have a high level of proficiency in Office 365.
* Be proficient in, or have a willingness to learn Atlassian (Jira) and other common task planning and project management software.
* Possess qualifications and/or relevant administrative experience in at least two of the following areas: Human Resources, Finance, Procurement.
* Demonstrate an ability to build and maintain strong relationships with your team.
Requirements:
* Australian Citizen including the ability to obtain and maintain a Baseline National Security Clearance and undergo a police check.
About Our Team
We are committed to creating a diverse and inclusive workplace where employees feel valued and empowered to contribute to our success.