Job Description: KYC Operations Specialist at HSBC Australia
About HSBC:
Some career choices have more impact than others.
At HSBC, we exist with the purpose of Opening up a World of Opportunity. We leverage our expertise, capabilities, and perspectives to create opportunities for our customers and colleagues through global connectivity. We bring together people, ideas, and capital to foster progress and growth, helping to build a better world for our customers, employees, investors, communities, and the planet.
As an HSBC employee in Australia, you'll enjoy tailored professional development, competitive pay, flexible working arrangements, and a range of benefits including private health cover, parental support, banking products, bonus leave days, and wellness programs.
Within the Group Chief Operating Office (GCOO) – Wealth and Personal Banking (WPB) Operations, there is a dedicated WPB Know Your Customer (KYC) Operations team. This team supports WPB by conducting Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews for WPB clients.
The team’s core responsibilities include maintaining accurate and current customer information, contacting customers for additional details when necessary, and providing Subject Matter Expertise on Politically Exposed Persons (PEP) and Special Category Customers (SCC) policies. The team also plays a role in remediation projects related to customer information and compliance standards.
Responsibilities:
1. Perform ongoing CDD and EDD reviews for WPB, ensuring compliance with local regulations and HSBC's AML/Sanctions policies.
2. Carry out remediation tasks identified through customer data analysis and discrepancy resolution.
3. Prepare high-quality reviews and complete customer contact strategies using all available communication channels.
4. Act as a conduit between GSC KYC Operations and WPB customers and stakeholders.
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