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What To Expect
Our Store Managers are seasoned retail sales professionals and naturally charismatic leaders. In this role, you will be responsible for the overall management of a dynamic in store team; leading the recruitment, training and development helping Tesla accelerate the world's transition to sustainable transportation.
You will be challenged to support your team through training, coaching, motivating and analysing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla's brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve targets, drive optimal team performance, and maintain store operations.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You'll Do
Business Health
1. Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
2. Demonstrate sales leadership by role playing and having an active presence in customer facing locations
3. Train and develop team on sales and delivery processes
4. Analyse data to determine optimal business strategies
5. Set individual goals for your team, ensuring goals are aligned with store goals
6. Ensure team is fluent in all aspects of product knowledge
7. Partner with Marketing to identify local marketing and event opportunities to drive sales
8. Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location
Customer Experience
9. Responsible for ensuring all employees provide best in class experience in every interaction
10. Manage escalations quickly and effectively
11. Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
Employee Engagement
12. Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
13. Support, implement and provide follow-up for all training
14. Continually evaluate the performance of each employee and provide constant feedback to drive results
15. Identify high potential talent and effectively succession plan for needs of the business
16. Ensure all employees adhere to Tesla policies and procedures
17. Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
Brand Standards
18. Ensure facility maintenance and showroom presentation adhere to the brand standard
19. Control store expenses continually striving to reduce costs
20. Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
What You'll Bring
21. Bachelor's degree or evidence of exceptional ability
22. 5+ years of applicable experience with proven track record to meet or exceed goals
23. Self-starting entrepreneur with exceptional management and coaching skills
24. Ability to prioritize multiple projects and adhere to business-critical deadlines
25. Excellent written and verbal communication skills
26. Dedicated and ethical approach to sales and sales operations
27. Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
28. Ability to work evenings and weekends in a retail environment
29. Valid driver's license in the country in which you are applying, 2 year minimum driving record required with a clean driving history
30. Ability to obtain appropriate licensing, where applicable
, Tesla
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
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