**About Us**
Dutton Automotive is Australia's leading retailer and wholesaler of pre-owned luxury, exotic, prestige, family, and commercial vehicles. Established in 1911, the company has a passion for its people and provides reliable, customer-focused automotive services.
We offer an unparalleled variety of expertise through our portfolio of eight distinct brands. As part of the Japanese conglomerate Sojitz Corporation, we benefit from global support with over 20,000 employees operating in 87 countries worldwide.
Our commitment to excellence extends to Dutton Financial Services, a subsidiary driven by passionate finance professionals delivering tailored finance solutions to meet customers' needs and goals.
Key Responsibilities:
* Developing and executing customer retention strategies
* Managing a maturing finance customer database
* Collaborating with Retail Sales teams to drive repeat business within dealerships
Qualifications:
* Proven experience in finance retention, customer relationship management, or automotive finance
* Strong knowledge of automotive financing, dealership operations, and customer lifecycle management
* Excellent analytical skills to interpret customer data and develop insights
* Strong communication and negotiation skills to engage customers and internal stakeholders
* Ability to drive sales initiatives and work collaboratively with dealership teams
* Experience in CRM systems and data-driven customer engagement strategies is highly regarded
* Enthusiasm, motivation, and a positive mindset to foster a great team and customer experience
* Team-oriented approach valuing collaboration and effective communication within the team
About the Role: The Finance Retention Manager will lead initiatives aimed at retaining and re-engaging existing finance customers. This role involves developing and executing strategies to maximize customer loyalty and manage a maturing finance customer database.
Benefits:
* Fully funded Employee Assistance Program (EAP)
* Company-funded flu vaccinations
* Refer-a-Friend bonus
* A paid day off on your birthday
* Annual Family Fun Days
* Essendon Football Club sponsorship benefits