● Excellent Remuneration ● Full Time / Contract ● Career Development and Certification Programs Position Overview We are seeking a skilled Service Consultant to lead the implementation, optimisation, and support of New Relic&39;s APM solutions for our clients. This role involves collaborating with cross-functional teams to ensure seamless integration, provide expert guidance, and drive continuous performance improvements in application monitoring. Key Responsibilities ● Implementation & Integration: Lead the deployment and configuration of New Relic APM in client environments, ensuring alignment with application architectures and business objectives. ● Monitoring & Optimization: Utilise New Relic&39;s suite of tools to monitor application health, identify performance bottlenecks, and implement solutions to enhance system reliability and efficiency. ● Troubleshooting & Support: Provide expert-level support for incident management, conducting root cause analysis, and delivering resolutions to minimize downtime and performance issues. ● Documentation & Reporting: Create comprehensive documentation, including best practices, incident reports, and performance dashboards, to support ongoing monitoring and optimization efforts. ● Continuous Improvement: Stay abreast of industry trends and New Relic product updates to recommend enhancements and ensure clients leverage the full potential of APM solutions. This role is ideal for professionals passionate about application performance, eager to work with cutting-edge observability tools, and committed to delivering exceptional client outcomes. Requirements Qualifications ● Experience: Minimum of 3 years in application performance monitoring, with hands- on experience using New Relic APM tools. ● Technical Skills: Proficiency in configuring and managing APM tools, interpreting performance metrics, and implementing monitoring solutions in cloud and on-premise environments. ● Problem-Solving: Strong analytical skills with the ability to diagnose complex performance issues and devise effective solutions. ● Communication: Excellent verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. ● Certifications: New Relic Certified APM Practitioner - Associate (APA) certification or similiar New Relic Cert. Preferred Qualifications ● Cloud Platforms: Experience with New Relic essential, AWS, Azure, Kubernetes Certifications or Google Cloud Platform. ● Experience with: Splunk, Elastic and a infrastructure as code (IaC) tools like Terraform or Ansible. ● Scripting: Familiarity with scripting languages such as Python, Ruby, or JavaScript for automation and customization tasks. ● Collaboration Tools: Experience using collaboration and project management tools like Jira, Confluence, or Slack. ● Familiarity with: CI/CD pipelines and DevOps best practices. Benefits ● Excellent Remuneration ● Full Time / Contract ● Career Development and Certification Programs Work Environment ● Location: Flexible, with opportunities for remote work. Occasional travel may be required for client engagements. ● Team Dynamics: Collaborative environment working alongside development, operations, and support teams to deliver comprehensive APM solutions.