Core Requirements
* 2–4 years' experience in IT support, helpdesk, MSP, or onsite client‑site support roles.
* Strong troubleshooting across Windows OS, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN), and endpoint technologies.
* Experience with Active Directory, user management, security tools, and remote desktop environments.
* Excellent communication, customer service, and problem‑solving capabilities; able to work independently or within a team.
* Tertiary IT qualifications, relevant certifications, and/or industry experience. (CompTIA, Microsoft Fundamentals, MCSA/MCSE, ITIL).
* Valid driver's licence and full Australian work rights.
Technical Skills
* Administration and troubleshooting of AD, Windows Server, DNS, DHCP, Exchange/Office 365, monitoring, patching, and Directory Sync/Azure AD.
* Experience supporting cloud and virtualisation environments (Azure, VMware, Hyper‑V).
* Networking skills: IP troubleshooting, subnetting, routing, VLANs, switching, firewall configuration, VPNs.
* Backup & disaster recovery knowledge (e.g., Veeam Products).
* Familiarity with Microsoft 365 suite (Exchange, SharePoint, Teams, OneDrive, Intune, Entra ID) and modern security tools.
* Desirable: scripting/automation (PowerShell or other languages), Teams Calling, RDS, advanced networking, and L7 firewall management.
Key Responsibilities
* Provide Level 1–2 technical support, system diagnostics, and onsite troubleshooting for client environments.
* Install, configure, test, and maintain computing equipment, systems, and cloud platforms.
* Support Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams.
* Manage Windows Server, Active Directory, Group Policy, print/file services, and RDS environments.
* Deliver cybersecurity support including firewalls, email security, endpoint protection, and mobile device security.
* Produce documentation, updates, and reports; communicate clearly with clients and management.
* Identify opportunities to improve customer systems and contribute to service and product development.