Join a global company with a great cultureCompetitive remuneration + perks on offerDrive excellence and quality within a growing businessAbout the OpportunityWe are seeking an enthusiasticQuality & Improvement Auditor who will ensure that quality standards and procedures are met and aligned with customer service expectations.The position is required to verify compliance with policies, procedures and requirements, and assist the Quality & Risk Manager to determine measures and improvements required for a robust Quality Assurance (QA) environment.About YouWe are looking for an individual who has a real passion for delivering an optimum customer experience for both our clients and customers.You will be experiencedin managing general insurance claims, preferably in loss adjusting, with knowledge of both residential and commercial property claims, to understand, what 'good' looks like and you will then review the success of our operations, in delivering to that standard.Communication will be a strength,where you can convey important information clearly, through verbal and written mediums and you will have the ability to develop, review, and maintain metrics and quality reviews.Key ResponsibilitiesBuild and maintain strong and effective relationships with all stakeholdersProvide practical recommendations that are solutions focused and aligned to Customer needsPromote service excellence within CrawfordCarry out quality and performance file audits and recommend corrective actions to ensure delivery of best practiceProvide effective feedback and coaching to Senior Managers to build continuous improvements for the customer into the claims lifecycle.Produce trend analysis and make recommendations to improve quality whilst maintaining high standards of operationEnsure the Company has appropriate systems of work in place and actively monitor and evaluate effectivenessContribute to the implementation of the Work, Health and Safety management plan in conjunction with HR teamConduct inspections and workplace assessments where risks are identifiedWork in liaison with HR to foster and develop a positive culture supporting best practice for WHS across the CompanyEffectively prioritise work and meet deadlines.Communicate clearly and professionallyRespond to requests for information, emails and telephone calls promptly and professionallyRespond to changing circumstances by being innovative and altering behaviour to fit different situations; learn new skills, perform work in different waysPrepared to be versatile and prioritise focus according to business needsWork cooperatively with others and build effective working relationships to accomplish common team goals and objectivesDemonstrate a willingness to transfer knowledge and skills as appropriateKey RequirementsGeneral insurance experience, preferably including experience in a loss adjusting roleDemonstrated high level communication and analytical skillsDemonstrated ability to develop, review, and maintain metrics and quality auditsHighly motivated and self-directedAbility to build relationships and meet deadlinesTo produce high quality workExcellent verbal and written communication skillsAnalytical, numerate and accurateStrong work ethic and positive team attitudeProficiency with Microsoft Office suite of products including Word and ExcelQualification in a relevant discipline preferredExperience applied in a Customer service industry preferred.About CrawfordCrawford is the world's largest publicly listed claims management company operating in more than 70 countries.
Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.Crawford offers services across the entire claim lifecycle – from 'first notification of loss' through to litigation for a wide variety of clients by providing the following services:Loss adjusting – property, major and complex loss, catastrophe responseThird party administration (Crawford TPA is a Lloyd's accredited provider)Forensic accounting including business interruption expertiseCyber responseManaged repair services (Contractor Connection)Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)Legal services (HBA Legal)To learn more about Crawford, please visit is committed to being an inclusive workplace that employs and retains the best and most diverse talent.
We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered.
We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.It is the policy of Crawford that all successful employees consent to a national police check.Interested?
Please submit a short cover letter explaining why you are suitable for the role along with your resume.Job InfoJob Identification 2325Job Category Non Fee EarningPosting Date 06/22/2025, 11:28 PMJob Schedule Full timeLocations Level 12, 100 Wickham Street, Fortitude Valley, QLD, 4006, AULevel 12, 100 Wickham Street, Fortitude Valley, QLD, 4006, AU
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📌 Quality & Improvement Auditor
🏢 Crawford Group
📍 Wagga Wagga