Overview
This role sits in a regulated environment, supporting a global platform within a small, well-run Australian team with global backup support. It's hybrid (Perth office + WFH) and offers a mix of structured support work plus some initial process improvement, with occasional WA site visits — structured, but not boring.
This is a reactive MSP helpdesk with no deskside support, walk-ups, or constant fire-fighting. The team is small, focused, and well managed with realistic workloads and good balance.
Responsibilities
* Provide service desk or technical support in a structured environment.
* Engage in initial process improvement activities as needed.
* Coordinate with global teams across East Coast and EU-based locations.
* Participate in training on specialised systems and pursue ongoing professional development.
Qualifications
* 2–3 years' experience in a Service Desk or Technical Support role.
* Clear communicator who enjoys structured environments.
* Degree and/or relevant IT certifications preferred.
* Telecommunications or networking exposure is a bonus.
* Australian citizenship required due to the sensitive nature of the work.
Package & benefits
* Competitive pay.
* Long-term, stable role with flexibility.
* Exposure to East Coast and EU-based teams.
* Full training on specialised systems and ongoing professional development.
If you're open to a role offering clarity, stability, and something a little different, let's have a quick, confidential chat. A full job description is available.
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