Overview
Senior Technical Business Analyst role at Beyond Bank Australia.
Company Description
Beyond Bank is one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. National opportunity, full time (75 hours per fortnight), hybrid work arrangements.
Be part of Beyond Bank—a bank that is for and with you. We are a B Corp with more than 300,000 customers and more than 50 branches. Our values are customer obsessed; empowering communities; right things, right way; shared ambition; and championing sustainability.
Job Description
As a Senior Technical Business Analyst, you will lead business process improvement, automation, and innovation initiatives across the organisation. You’ll combine advanced business analysis skills with specialist knowledge of Microsoft technologies—particularly Dynamics 365 Sales & Service—and a strong understanding of process re-engineering, AI-driven automation, and Agile delivery methodologies.
Working closely with stakeholders, you’ll identify and analyse core business processes, facilitate workshops and Scrum ceremonies, and document workflows and business requirements to support strategic and operational outcomes. You’ll play a key role in delivering projects that enhance efficiency, reduce costs, and improve both customer and employee experiences.
Responsibilities
- Analyse key customer value chains and identify pain points and areas for improvement, delivering more efficient and effective processes for customers.
- Redesign and re-engineer business and documentation processes for greater efficiency and improved experience.
- Consult with subject matter experts to challenge and improve business and documentation processes.
- Implement AI automation solutions to drive business process improvements.
- Maintain up-to-date knowledge of business and documentation processes, systems, and products within Beyond Bank and the broader banking industry.
- Ensure effective use of Microsoft Technology Applications, including Dynamics 365.
- Develop requirements specifications and designs by working with key stakeholders.
- Design and write test plans, automate test cases, and facilitate Agile ceremonies such as sprint planning, stand-ups, retrospectives, and showcases.
- Support risk management and compliance obligations, ensuring data-driven and data-literate practices.
Qualifications
- Minimum 5 years’ experience in business process mapping and system improvements (Desirable)
- Experience with documentation design, development, and BDD testing (Desirable)
- In-depth knowledge of Agile principles and practices (Desirable)
- Understanding of AI technologies and their business applications (Desirable)
- Experience with Smartflows and complex document template development (Desirable)
- Broad understanding of lending contracts, technology, applications, and banking systems, with proficiency in Microsoft Dynamics and other Microsoft Technology Applications (Desirable)
- Strong business analysis, project documentation, and change management skills
- Excellent communication and stakeholder engagement abilities
- Leadership skills and the ability to work independently
- Technical skills in AI automation and Microsoft Dynamics
Additional Information
You will be joining a dynamic Technology team who work together to provide high quality technology solutions for our people, customers and community. You will have opportunities to work closely with and learn from different teams across the business, working in partnership to tackle engaging and complex challenges. Join us if you\'re passionate about transforming the way we deliver change at Beyond Bank!
Benefits
- Additional 3 paid work-life balance days to boost your annual leave
- Paid community volunteer days to support community organisations across Australia
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
- A flexible and diverse working environment
- Career development opportunities, training and coaching
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checks. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact
Applications close 05/10/2025
Equal Opportunity
As a Certified B Corp, we use our business as a force for good. We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you require adjustments to our online application, recruitment process, or locations, please contact
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📌 Senior Technical Business Analyst
🏢 Beyond Bank Australia
📍 Melbourne