Part Time Duty Manager Job Description
We are seeking a dynamic and experienced Part Time Duty Manager to join our team at InterContinental Perth City Centre. As a key member of our operations, you will be responsible for ensuring the smooth day-to-day running of the hotel, providing exceptional service to our guests, and contributing to a positive and inclusive work environment.
About the Role
This part-time opportunity is perfect for an individual who is looking to work in a fast-paced environment, develop their leadership skills, and enjoy a dynamic work-life balance. You will be working closely with our Rooms Division Leader, supporting the team during busy periods, and taking ownership of all aspects of guest service and hotel operations.
* Key Responsibilities:
* * Respond to guest needs and resolve any issues that may arise
* Supervise and support colleagues across the operation during busy periods
* Greet and farewell guests, conducting daily departmental briefings, and provide input for regular team meetings
* Play an integral part in leading and developing the team through training and development
* Evaluate and improve operational processes to ensure seamless delivery of services
What We Need From You
To succeed in this role, you will need:
* At least 1 year's supervisory/leadership experience within a hospitality operation
* A real passion for providing connecting and seamless service to ensure a memorable guest experience
* Dynamic, vibrant, confident, and professional personality
* Strong knowledge of a hotel property management system such as Opera
* Excellent customer relations, problem-solving, decision-making, and time management skills
* Highly developed interpersonal and communication skills, both written and verbal, and willingness to manage multiple tasks, conflicting deadlines, and varying guest situations
* Professional standard of personal presentation, fitting of a luxury brand
Benefits
We offer a range of benefits to support your career journey and well-being:
* Discounted car parking access
* Free meals on shift
* Laundered uniform supplied
* Paid birthday leave
* Paid parental leave
* Proactive paid wellness and mental health days
* Colleague discounts across IHG hotels for accommodation, food, and beverage
* A colleague discounts platform for favorite brands and retailers
* Support through lifelong development programs and career milestone celebrations