Buyer: Department of Health and Aged Care
Location of work: ACT. Candidates MUST be located in Canberra, ACT and available to work a minimum of 3 days per week from the office located in Woden, ACT.
Security clearance Must have Baseline
Role
Description
The
SIAM Bundle Lead is responsible for contribution to the
Departments future Service Integration and Management approach
and leading any
subsequent
approaches to market for these services. The
SIAM Bundle Lead will
lead a leveraged team of technical, commercial, and service
delivery specialists, including the SIAM SME, to deliver assigned
outcomes.
The successful
SIAM Bundle Lead and SIAM SME will have a strong understanding of
multi-vendor ICT operating models, contemporary development and
service delivery frameworks and models, and contemporary service
management toolsets and solutions. This includes:
* Applying
their knowledge of the following to various aspects of the
program, including but not limited to the development of approach
to market requirements for enterprise computing services,
evaluating responses, agreeing solutions, and implementing
contracted outcomes:
1. how
the services and solutions of individual suppliers are
integrated together to deliver services and solutions to
application owners, developers, and end users.
2. contemporary
SIAM and ITIL Service Management services and operating models.
3. other
contemporary development and service delivery frameworks and
models such as DevSecOps and SAFe.
4. contemporary
service management toolsets and solutions, including public
cloud toolsets and solutions.
contemporary
enterprise operations toolsets and solutions, including
application performance monitoring.
SIAM
Bundle Lead
* Work
closely with the Sourcing Lead and the Program Office Lead in
defining, scoping and managing the delivery of assigned outcomes.
* Work
closely with the EL2 Director in ensuring appropriate levels of
engagement are being undertaken with existing IT service
management teams.
* Ensure
that the Departments future people, process and technology
requirements for SIAM are identified, documented and addressed.
* Work
with all relevant stakeholders to develop any approach to market
documentation for SIAM.
* Undertake,
as necessary, research and investigation into modern ICT
services, practices and delivery models.
SIAM
SME
* Working
with a diverse array of stakeholders to identify and develop SIAM
requirements for inclusion in approaches to market.
* Developing
documentation on both current state and future state requirements
and other relevant documentation as required.
Supporting the SIAM Bundle Lead,
Sourcing Lead, Program Manager and Program Office in their
deliverables.
Required
skills and experience
The
SIAM
Bundle Lead
will have:
* Significant
demonstrated experience in implementing large scale Government
ICT outsourcing arrangements, including
experience in requirements development, tender evaluation,
contract negotiation, and service implementation.
* Significant
demonstrated experience in implementing SIAM services across
large scale ICT delivery environments, including within
Government.
* Demonstrated
experience with service management and enterprise operational
toolsets and solutions.
* Strong
stakeholder engagement and change management skills to facilitate
smooth transitions and minimise disruption.
* Ability
to collaborate with technical and non-technical teams to identify
gaps in strategy, delivery, and capability, resolve complex
issues and seek consensus.
* The
ability to lead relevant workshops and technical discussions to
produce a consensus view or outcome.
* Strong
written and verbal communication skills to effectively
communicate to stakeholders, executive and technical staff.
Ability to develop clear and concise documentation for inclusion
in future approaches to market.
The ability to clearly articulate requirements, expectations and
outcomes is essential.
* The
ability to present information and communicate expectations
across conflicting priorities/workloads.
* Ability
to work under pressure with close attention to detail. This
includes the ability to plan, coordinate, and track the progress
of various activities within agreed timelines.
The
SIAM
SME
will have:
* Demonstrated
experience in implementing Government ICT outsourcing
arrangements, including
experience in requirements development, tender evaluation,
contract negotiation, and service implementation.
* Demonstrated
experience in implementing SIAM services across large scale ICT
delivery environment, including within Government.
* Demonstrated
experience with service management and enterprise operational
toolsets and solutions.
* Strong
stakeholder engagement and change management skills to facilitate
smooth transitions and minimise disruption.
* Strong
verbal and written communication and documentation skills. The
ability to clearly articulate requirements, expectations and
outcomes is essential.
* The
ability to present information and communicate expectations
across conflicting priorities/workloads.