Join to apply for the Inbound Supervisor role at Pet Circle
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Join to apply for the Inbound Supervisor role at Pet Circle
Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.
Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eComm companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.
Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.
The opportunity
Assists the Warehouse Manager by ensuring the team is focussed on their tasks and meeting KPI. You will lead by example and ensure all tasks are performed to the highest standards. As the Supervisor you will coach and mentor team members, helping them operate efficiently, safely and to targets. Creating a positive environment of continuous improvement is something you will strive for everyday.
What You’ll Be Doing
* Assist the Warehouse Manager with rostering and allocation of team duties in line with budget constraints.
* Drive the Inbound team to meet business KPIs, identify and call out shortfalls in rostering and capacity.
* Maintain a safe environment at all times. This is demonstrated by identifying, assessing and mitigating workplace hazards, creating a secure and compliant environment for all employees.
* Ensure all staff are inducted and compliant with all WHS and company policies as well as any legislative requirements.
* Understanding business cost targets, and utilising resources to meet those targets along with KPI’s.
* Ongoing coaching of staff and team leads to ensure they’re effective and promoting a positive and safe culture.
* Processing start of Day and/or End of Day operations in tandem with the Outbound Supervisor.
* Liaise with counterparts across departments to ensure smooth flow of operations, including Nightshift, Fleet and Outbound.
* Regular toolboxes with the Receiving, Putaway and Replenishment teams.
* Providing exceptional customer experience by ensuring we provide timely service and delivery to enhance customer satisfaction and loyalty.
* Leading the Receiving, Putaway and Replenishment teams.
* Log and report all MHE issues with vendors and ensure they are repaired in a timely manner to avoid downtime.
* Ensuring staff are following procedure, and provide timely and accurate reporting.
* Maintain Pet Circle WHS standards and Chain of Responsibility (CoR).
* Ensure the Inbound team is operating efficiently, keeping housekeeping standards high and free of hazards.
* Ensure End of Day handover reports are completed.
* Identify areas of inefficiency and potential service improvements.
* Assist in the Performance management of all employees against their respective KPIs.
* Other ad hoc duties as requested by the Warehouse Manager
The ideal toolbox
* Experience in a similar role in a fast-paced warehouse environment
* Proven ability to work collaboratively with individuals and in cross-functional teams
* The ability to keep your finger on the pulse by supervising your team over a large work space, and always monitoring team's performance
* Excellent verbal and written communication skills
* Safety focused with general knowledge of WHS policies and procedures
* High attention to detail and confidence to execute decisions
* Can do attitude, reliability, commitment and a strong work ethic
* Ability to work in a high-pressure, fast-paced environment
* Forklift License desirable
Role location
This role is based in our Warehouse located in Bibra Lake, WA.
Juicy perks
* Generous employee discount
* Product sample giveaways
* Regular team events, including BBQs and lunches
* Charity volunteer days
Why Join?
We Reckon Our Mission To Help The World Pet Better Is An Important One, But Also An Incredibly Fun And Rewarding One. Becoming a Pet Circler Means You’re Committed To Help Shape An Entire Industry - It’s Pretty Exciting Stuff. Here’s What We Stand For
* We're better together
* We operate with humble hearts and hungry minds
* Pets matter' so pets and pet parents always have a seat at our table
* We're instinctively curious. Always.
Belong at Pet Circle
Our unique perspectives and expertise is our superpower - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Retail
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