Operations Manager
WOW Recruitment are seeking a driven and motivated Operations Manager to join a growing business based in Hunters Hill.
Leading a team of 5 technicians, this is an exciting, hands-on role within the pool industry, ideal for a capable all-rounder who thrives on keeping operations running smoothly, liaising with clients, and providing exceptional face to face customer service and guidance.
What's in it for you?
Join a business that's gone from strength to strength and is entering an exciting new phase of growth
Be part of the launch of a brand new shopfront in a community focused location in Hunter's Hill
Work with driven and motivated leaders who value initiative and collaboration
Step into a role where your ideas are valued and your work makes a real difference
Enjoy ownership of your role with flexibility in how you manage your day to day priorities – shape it, own it, and influence how the business operates
Have a real impact on the success and future of the business
Be rewarded for your hard work with a role that blends leadership, customer interaction, and operational excellence
Join a close-knit, respectful team where your voice matters and your efforts are recognised
Led by motivated and values-driven owners who believe in empowering their team
The team will support your growth – there's plenty of scope to grow with the business
You Will Be:
Be the heart of our daily operations – your leadership will directly impact their customers, teams and their success
Strategically allocating jobs based on technician skillsets and location
Handling customer communications via phone, email, and in person
Greeting customers and managing counter sales – including upselling pool products and services and signing up new customers for ongoing maintenance services
Managing and coordinating daily job schedules for five technicians - leveraging their systems such as Google Calendar and Pool Tracker (full training provided - desirable but not essential)
Using Xero for invoicing and basic operational tracking
Supporting backend operations
Identifying workflow improvements and contributing to overall business efficiency
Assisting with proposals, liaising with real estate agents and tender opportunities
You Are:
A warm, confident communicator who enjoys building strong relationships with customers and colleagues
Experienced in operational coordination, scheduling, or similar roles
Adaptable and able to remain calm under pressure, able to be flexible
Tech-savvy and familiar with platforms like Xero, Google Calendar, and CRM tools
A people-oriented leader – supportive, approachable, and solutions-focused
Highly organised and able to juggle a busy day to day workload
Commercially minded and always looking for opportunities to improve service or efficiency
A team player who values a positive, collaborative workplace culture
Hours
Monday to friday (7.30am-5pm)
Saturday (8.30am-2.30pm)
If this sounds like the role for you pelase contact Caitlin - Caitlin@wowrecruitment.com.au // 02 8320 0683
#J-18808-Ljbffr