About Southern Cross Support Services
As a leading provider of Children, Youth and Family services across Queensland, we empower children, young people, and their families through trauma-informed, strengths-based, and culturally responsive practices.
We operate under the Sanctuary Model of Care, fostering healing, resilience, and positive outcomes for families facing challenges.
Family Support Practitioner Role
You will play a critical role in providing outreach and in-home support to families, helping them build capacity, resilience, and stability. Working collaboratively with key stakeholders, you will provide tailored interventions to improve family functioning, strengthen parent-child relationships, and prevent children from entering out-of-home care.
* Provide intensive family support tailored to the needs of children, young people, and their families
* Implement evidence-based interventions, including parenting strategies and practical life skills coaching
* Support families to access community resources, education, and employment pathways
* Conduct home visits and engage in early intervention strategies to improve safety and wellbeing outcomes
* Work alongside Child Safety and other government and community stakeholders to deliver wrap-around support
* Complete documentation and case notes in line with legislative and organisational requirements
Requirements
To thrive in this role, you will bring:
* Experience in family support, child protection, out-of-home care, or community services
* A strengths-based and trauma-informed approach to working with children and families
* Strong skills in engagement, risk assessment, case management, and crisis intervention
* A relevant qualification in Child, Youth & Family Intervention, Community Services, Social Work, Psychology, or a related field (or working towards)
* Excellent communication and relationship-building skills, with the ability to work both independently and as part of a team
* High attention to detail for documentation and compliance
* Blue Card for Working with Children and NDIS Worker Screening (or Yellow Card)
* Current Driver's Licence and the ability to travel for outreach work
Why Choose Us?
* Ongoing professional development and training opportunities, including Therapeutic Crisis Intervention (TCI)
* Career growth pathways within a leading Queensland provider
* CEO Scholarship Program for further education
* Employee recognition and rewards, including Employee of the Month and Long Service Awards
* 24/7 support through Sonder complete care platform
* Reimbursement for First Aid and CPR maintenance
* Corporate health partnerships and wellbeing initiatives
We value cultural diversity, lived experience, and a commitment to social justice. If you are passionate about making a real difference in the lives of young people and their families, we would love to hear from you.