Job Description
The Library Service Officer role is a permanent full-time position that involves leading technology-driven projects, collaborating across teams to improve services, and supporting innovation by assessing and implementing new tools and systems.
Key Responsibilities
* Lead and support technology-driven projects to optimize the Library Management System and improve rostering tools and in-library technology.
* Collaborate with teams to identify service improvement opportunities using data, feedback, and evidence-based practices.
* Support innovation by assisting to assess, develop, and implement new tools, systems, and policies that respond to evolving community needs.
* Deliver exceptional customer service and contribute to a culture of inclusion, learning, and continuous improvement.
About You
* Be a proactive and passionate professional who thrives in a dynamic environment.
* Bring technical knowledge, strong communication skills, customer service excellence, and a collaborative spirit.
* Have experience with library systems and be committed to inclusion and continuous improvement.
* Be organized, adaptable, and able to support staff and volunteers across multiple locations.
Benefits
* Enjoy true work-life balance with flexible working arrangements.
* Work in great conditions with a 35-hour work week or a 9-day fortnight and regular rostered day off.
* Experience career growth and recognition through reward programs, corporate learning opportunities, study assistance, and leadership development.
* Benefit from generous leave provisions: five weeks of annual leave per year (pro rata) and long service leave after five years.
* Access health, safety, and wellbeing programs, including an Employee Assistance Program, health checks, vaccinations, and discounted gym memberships.