Summary
As the Food Server, you play a key role in creating a fun and engaging tavern experience by delivering exceptional service and personalized food and beverage recommendations. You are responsible for presenting menus, taking accurate orders, and ensuring each guest enjoys a warm, memorable visit. Your expertise in menu knowledge, drink pairings, and hospitality helps drive guest satisfaction and supports overall team success.
Essential Functions and Responsibilities
* Provide timely and courteous guest service consistent with the company's guest service culture
* Enthusiastically demonstrate knowledge of beer, spirits, and wines
* Present menus, utilize suggestive selling techniques, and answer guest questions regarding food and beverage options
* Accurately take beverage and food orders and input into POS system using Universal Seating guidelines
* Handle payment transactions and ensure correct change or receipt is provided; obtain required guest signatures
* Resolve guest complaints promptly and report concerns to management
* Assist team members with food running, side work, and drink service when neededMaintain cleanliness, sanitation, and organization of assigned work areas
* Respond to guest inquiries about hotel services and local attractions
* Ensure all food is served in accordance with health, safety, and sanitation regulations
* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
* Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
* Perform other duties as assigned
Qualifications
* 6 months of experience in a full-service dining venue
* Ability to follow instructions and complete tasks accurately in a fast-paced environment
* Strong communication skills and willingness to work as part of a team
* Committed to fostering a respectful, inclusive, and safety-conscious work environment
* Proven experience delivering high-touch guest service in a fun, high-energy environment
* Ability to multitask and maintain composure in a high-volume setting
* Comfortable with self-banking and cash handling
* Previous experience using POS systems, computers, and calculators
* Ability to access and input information using a moderately complex computer system
Requirements
* At least 21 years of age
* High School Diploma or equivalent preferred
* Ability to effectively communicate in English, both written and verbal
* Obtain and maintain all work cards as required by the company
* Verify right to work in the United States
Work Cards
* Required based on property location or regional regulations
Physical Requirements
* Frequently push/pull, lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
* Regularly squat, kneel, reach, bend, twist
* Occasionally sit and work at a desk or computer
* Frequently standing and walking
* Ability to communicate using in-person speech, radios, and telephone
* Ability to hear, understand, and distinguish speech and/or other sound in person
* Ability to distinguish between shades of color
* Ability to use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
* Indoor
* Noisy
* Bright flashing lights
* Extreme Heights
* Extreme hot cold temperatures
* Slippery surfaces
* Exposure to dust, fumes and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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